About Orders

Each one of our fine art prints takes approximately 9-12 business days to print, mount, frame and ship. Once shipped, you’ll receive a tracking number from us so you can keep an eye on things.

On the rare occasion that your print arrives in anything less than perfect condition, please let us know immediately. Kindly send some photos of the damaged piece and the box that it came in to info@andreacaruso.it so we can help. Please always be sure to include photos of the box or boxes that your art arrived in, even if there are no obvious signs of damage.

No, unfortunately we must ship to physical addresses. However we are more than happy to deliver to your company or work address too.

If your order has been marked as delivered but you have not received it please let us know by emailing info@andreacaruso.it and we will track it down.

About Prints & Frames

Yes, we offer unframed prints so you can customize the look and feel of your final piece. Just select “no frame” when adding the artwork to your basket.

Yes, currently shadow-gap frames are only available for limited edition pieces.

Unfortunately we are unable to make any customizations at this time.

All of our frames are made from wood and hand assembled for each piece.

Only limited edition prints include a Certificate of Authenticity with all the details (size, number and signature).

The most of the artworks are giclée-printed on the Hahnemühle Photo Rag® paper.

Only limited edition pieces are gicée-printed on Aluminum Dibond using the Canson® Rag Photographique paper.

Both of them are 100% cotton paper with a matte finish.

We use a thick sheet of UV blocking acrylic for all of our fine art prints.

Only for limited editions on Aluminum Dibond the paper surface is unsealed. Please treat the surface with the utmost care accordingly.

Please contact us using the contact form, and tell us more about it.

We try our best to respond within 24 hours.

About Payments

PayPal, Stripe (AMEX, Mastercard, Visa)

You’ll have two payment options at check out, PayPal and Stripe.

Both use a secure 256 bit encryption service. We all know PayPal, so if you have an account that will be the quickest checkout method.

If you’d like to pay directly with a credit card, Stripe is the best solution for you. It has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. It is the most stringent level of certification available in the payments industry. To accomplish this, them use the best-in-class security tools and practices to maintain a high level of security.

Gift Cards

Yes, provided there is still a balance remaining on the card.

Yes, gift cards are a form of payment.

No. Gift cards are equivalent to money, so therefore they cannot be discounted.

No. The gift cards do not have an expire date, however please note that they are non-refundable once purchased.

About Returns & Cancellations

Each piece is custom printed, mounted and framed just for you so we are unable to accept returns.

All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process. Sorry!

All sales are final, we are unable to accept a return or exchange as all pieces are custom made to order just for you.