SHIPPING AND RETURNS
WE SHIP WORLDWIDE!
Free worldwide shipping when you buy two or more prints!
Our prints are carefully rolled and shipped in kraft tube boxes.
Each product is individually printed and assembled when you order it. Please allow us 2-5 business days in order to prepare your prints.
ESTIMATED SHIPPING TIMES
North America: 3-7 business days.
Europe: 5-14 business days.
Australia, New Zealand: 3-10 business days.
Asia Pacific: 7-20 business days.
Latin America and the Caribbean: 10-20 business days.
We will do our best to meet these shipping estimates, but we can’t guarantee them. Your actual delivery time will depend on the shipping method you choose and where you are shipping to.
Depending on your location, prints will be shipped from one of our printing partners in the USA, Spain, Australia, and Latvia.
While we work hard to meet these delivery estimates, there are elements beyond our control. You may receive the order past its estimated delivery time for reasons like:
- Border restrictions due to COVID
- Shipping related delays like failed delivery attempts, service disruptions
- High demand at the holidays (prints ordered after December 5th are NOT guaranteed to arrive before Christmas
If you haven’t received your order by its estimated delivery time, please allow a few more days.
We accept all major credit cards, including Visa, Mastercard, and American Express. We also accept Paypal, Apple Pay, and Google Pay.
We want you to be stoked with your purchase, so if you’re not, let us know. We ask that you please contact us within 3 days of delivery if you have any problems with your order.
Please remember that each and every print is custom-made to order, so unless your print arrives damaged or defective, we can’t accept returns or offer a refund.
Additionally, double-check that your address has been entered correctly. We are not able to reship or refund any lost items due to incorrect details.
If the product is damaged in the mail, please send us photo verification of the damaged goods to www.andreacaruso.it/contact/ We’ll gladly send a replacement at no cost to you.